Jacob Grogan

Technical Support Specialist

Huntsville, AL

jacob@jacobgrogan.com

1-205-478-9413

Skills

Customer Service Expert Knowledgeable in PC and Mac systems
Analytical and critical thinker Skilled in Windows 7/10/11
Skilled multi-tasker Skilled in TCP/IP and LAN/WLAN/WAN
Configurations
Fast Learner

Languages

English

HTML

Python



Work Experience

SENIOR TECHNOLOGY SUPPORT SPECIALIST, DISCOVERY LIFE SCIENCES / dls.com
March 2023 - Current

  • Help with physical moved of company into new building and setting up all equipment in a timely fashion
  • Troubleshooting Lieca Biosystem equipment for techs while on site
  • Seagull Scientific Bartender configurations and set up of new labels
  • Being tasked with larger, broad projects to help the IT team as a whole

TECHNOLOGY SUPPORT SPECIALIST, DISCOVERY LIFE SCIENCES / dls.com
February 2022 - March 2023

  • Set up and configure new hire equipment
  • Process and handle tickets sent in by internal employees
  • AzureAD and on-premise AD administration
  • Work extensively with ServiceDesk ticketing system and asset management.

COMPUTER SYSTEMS ANALYST, VISUAL SOLUTIONS, INC. / www.vissolinc.com
December 2014 - February 2022

  • Provide IT support to non-technical clientele
  • Install software, modify and repair hardware and resolve technical issues
  • Evaluate and respond to sales leads and requests for technical support
  • Resolve customer issues in a clear, courteous and straightforward manner
  • Follow up with clients to ensure customer satisfaction
  • Conduct research to address customer concerns
  • Activate account for clients interested in new services


Education

BACHELOR OF SCIENCE – COMPUTER SCIENCE, THE UNIVERSITY OF ALABAMA
December 2015

  • Coursework in Operating Systems, Algorithms and Programing languages
  • Coursework in Computer Science and Engineering
  • Coursework in Network Security